Push-to-talk (PTT) over Canada’s largest LTE network delivers instant communications whenever, wherever needed.


Windsor Regional Hospital (WRH) is one of the largest hospitals in the Province of Ontario. Windsor Regional Hospital provides the 400,000 residents of the City of Windsor and Essex County with advanced healthcare services, including:  Complex Trauma, Renal Dialysis, Cardiac Care, Stroke and Neurosurgery, Intensive Care, Acute Mental Health, Family Birthing Centre, Neonatal Intensive Care, Paediatric Services, and Regional Cancer services, in addition to the medical and surgical services required to support these specialized areas.

A multi-site health services organization, Windsor Regional Hospital operates two main locations, the Metropolitan Campus and the Ouellette Campus, encompassing more than 483 beds and 4,000 employees. WRH has been repeatedly recognized for the quality of its care, receiving the National Quality Institute Gold Award for both Workplace Wellness and Quality and, in 2012, Windsor Regional Hospital was one of only 10% of the healthcare institutions recognized by Accreditation Canada with Exemplary Status.

The Challenge

The mission of Windsor Regional Hospital is to deliver an outstanding patient care experience driven by a passionate commitment to excellence. One of the keys to achieving that vision is effective communications, particularly for the non-clinical staff. Employees in Housekeeping, Maintenance, Materials Management, Patient Registration, Security, and Transportation required instant communication to ensure that the staff deliver outstanding patient care with no exceptions.

The Solution

For some time now, Guest Services at Windsor Regional Hospital has depended on the Bell Canada PTT service powered-by Kodiak, a Motorola Solutions Company, to provide fast, secure, reliable instant communications for its staff members. The service provided by Bell and Kodiak was selected as the right solution for non-clinical staff because of its coverage, its reliability and speed, contact management capability, as well as the breadth of devices and accessories it offered.

The Benefits

The Bell mobile network, Canada’s fastest and largest, provides coverage throughout the Essex County area, ensuring the more than 130 PTT users at Windsor Regional Hospital have push-to-talk communication whenever and wherever needed. In addition, Bell Canada manages the changes to user contacts, group assignments, and other items for Windsor Regional Hospital, using the administrative portal to quickly implement changes as needed.

Kodiak, the platform solution supporting Bell’s Broadband PTT also includes geo-redundancy, with high availability components, and AES encryption, which, when coupled with tight integration into Bell’s network and security operations systems, delivers the level of security and reliability necessary for vital communications.

  • Instant communication improves non-clinical staff coordination for outstanding patient care.
  • Geographic coverage across and between facilities keeps all staff in the loop.
  • Geo-redundancy and encryption ensure security and reliability necessary for vital hospital.
  • Automatic updates keep PTT contacts and groups up-to-date on all devices as changes are made.

The wide variety of devices and accessories available with the Bell PTT service makes it possible for the Windsor Regional Hospital to select the right device or accessory for each role. While many of the Maintenance staff have found the clam shell design of the Samsung Rugby 3 or 4 to be ideal device for their work environment, other staff members have found the Sonim XP5 device to be a better fit for their needs.

For Windsor Regional Hospital, the next-generation PTT service provided by Bell and Kodiak has meant that its non-clinical staff have the instantaneous push-to-talk communications they can depend on, today and well into the future.

To learn more about broadband PTT from Bell and Kodiak, go to kodiakptt.com or www.bell.ca/Business/Mobility/Industry-Solutions/Push-To-Talk.